Tinams Privacy Policy — Committed to protecting your information

Welcome to tinams. tinams.org is a trusted online gaming platform in Bangladesh, built on the confidence of millions of members. This Privacy Policy explains how tinams collects, stores, processes, and protects your personal information.

This privacy policy applies to the tinams.org website, mobile app, and all related services. By accessing our platform or creating an account, you are deemed to have accepted this privacy policy.

We comply with international data protection regulations and are committed to keeping your information as secure as possible. tinams' privacy policy may be updated at any time. In the event of changes, members will be notified.

Tinams collects different types of information for different purposes. This data falls into two main categories — what you provide directly and what is collected automatically while you use the platform.

Information You Provide Directly:

• Name, email, phone number, and date of birth provided at registration.
• National ID or passport details for KYC verification.
• Payment method details — bKash, Nagad, or Rocket number.
• Information provided when contacting our support team.
• Information added when updating your profile.

Automatically Collected Information:

• IP address and device type.
• Browser information and operating system.
• Site access times, page visit history, and session data.
• Gaming activity, betting history, and transaction records.
• Data collected through cookies and tracking technologies.

Tinams uses your information only for specific, legitimate purposes. Below is a detailed breakdown of how we put your data to use.

Tinams never sends marketing messages without your consent. You can turn off promotional notifications at any time from your account settings.

Tinams follows a clear data retention policy. We do not hold onto any information beyond what is necessary.

• Account data — retained for the duration of account activity and up to 5 years after closure (as required by law).
• Transaction records — retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Support conversations — retained for up to 2 years after resolution.
• Log files — typically deleted within 90 days.
• Cookies data — automatically deleted at the end of a session or after a set period.

Your data is stored on secure cloud servers accessible only to authorized personnel. Encryption is applied at every level.

Tinams uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies we use:

• Essential Cookies — Essential for basic site functionality. Used for login sessions and security verification.
• Functional Cookies — Remembers your preferences, language settings, and session information.
• Analytics Cookies — To understand how many people are visiting the site and which pages are most frequently viewed.
• Security Cookies — Used to detect fraudulent activity and bots.

Tinams never sells your personal information. However, in certain circumstances, we may share limited data with trusted partners.

• Payment Processor — Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Regulatory Authority — In cases of legal obligation, we may be required to share information with the relevant authorities.
• Technology Partners — Cloud and security service providers used to operate the platform work under strict confidentiality agreements.
• Game Provider — Minimal data may be shared with game developers to verify slots and casino game outcomes.

All third parties are required to comply with our privacy standards. If any party breaches these standards, we terminate that relationship immediately.

Under tinams' Privacy Policy, every member has the following rights over their own data. We fully respect and uphold these rights.

• Right to Access — You may request to know what information we hold about you.
• Right to Rectification — You can request corrections to any inaccurate or incomplete information.
• Right to Erasure — Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing — You can request that the use of your data be restricted in certain circumstances.
• Right to Data Portability — You may request your data in a portable format.
• Right to Object — You can object to your data being used for specific purposes.

To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 days.

Tinams strictly prohibits its services for anyone under the age of 18. We never knowingly collect information from minors.

If a child or minor attempts to register on tinams, our age verification system will block the attempt. Opening an account by providing false information about your age is strictly prohibited.

Tinams uses industry-leading technology and practices to protect your data. Our security infrastructure operates across multiple layers, so even if one layer is compromised, your information stays protected.

• 256-bit SSL Encryption — All data exchanged between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA) — OTP verification is in place for an extra layer of security when logging into your account.
• Firewall & DDoS Protection — Our servers are protected at all times by advanced firewalls.
• 24/7 Security Monitoring — Our expert team monitors the system around the clock to detect any unusual activity.
• Regular Security Audits — Our systems undergo regular security audits conducted by independent third-party experts.
• Staff Training — All our staff receive regular training on data privacy.

In the event of a data breach, tinams will notify affected members within 72 hours and take immediate steps to resolve the issue.

Tinams may update this privacy policy as needed. Changes may be made in response to legal developments, platform improvements, or the addition of new services.

• We will send a notification to your registered email before any significant changes take effect.
• The date of any change will be noted at the top of the page as "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to any changes, you may close your account.

We always aim to write our privacy policy in clear, straightforward language so every member stays informed about their rights and responsibilities.

For any questions, concerns, or requests regarding our privacy policy, please get in touch with us. Our data privacy team is always ready to respond to your message.

We will respond to your request within 30 business days. For urgent matters, include "Privacy Request" in your email subject line.